FAQs

Do I have to pay sales tax?

We are required to collect sales tax on orders in the state of New Mexico. If the billing or delivery address is in New Mexico, you can expect to pay sales tax. Please note that this does not mean that you are not obligated to voluntarily report and pay sales tax in your state. For your legal obligations, please consult your local laws.

We are also registered with the Norwegian Tax Authority and have a VOEC number.

Pricing

We are a small business and strive to price items competitively whenever possible. While we cannot guarantee that we will match any price, please contact us if you find a lower price and we will attempt to match it if possible.

 

How do I create an account?

Please create an account by clicking here, or on  the head-silhouette icon  at the top right hand side of our site. 

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

Do you ship to my country?

Please create an account by clicking here, or on  the head-silhouette icon  at the top right hand side of our site.

During signup  for an account , or when you place an order, we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time. There is a chance that your country was omitted inadvertently, please contact us and we will check to see if we can ship to your country.

Please note that as of October 2021, the United States Postal Service has suspended most service to Australia, including Priority Mail International® (PMI), First-Class Package International Service® (FCPIS®), Commercial ePacket (CeP), International Priority Airmail® (IPA®) packets, International Priority Airmail® (IPA®) M-Bags, International Surface Air Lift® (ISAL®) packets, International Surface Air Lift® (ISAL®) M-Bags, and Airmail M-Bags.

Priority Mail Express International® is still available, but is costly. I am working on alternate options; please contact me for details and arrangements.

Has my order shipped?

You will receive an email with shipping and tracking information once your order has processed and shipped. 

How do I contact you?

Please click here  to contact us. For questions related to current orders, please include the order number or date in the subject line. 

 

What are my payment choices?

During the checkout process you may choose any of our current payment options and continue to place your order. Currently, you may pay via Visa, MasterCard, Discover, or PayPal. Please note that we will not ship your order until we receive payment from you.

Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect. 21 Security This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security and is fully PCI compliant.

What is the return policy?

Please see our Refund Policy page for complete details regarding our return policy.